Frequently Asked Questions
Frequently Asked Questions
We’re in the process of updating our FAQs. What you see in the app may look different than what you see here. If you have any questions or concerns, please reach out to us at help@evidation.com
Getting Started
- What is Evidation?
- How do I sign up?
- What are offers and how do I participate?
- How do I connect a health or fitness app to Evidation?
- Do you have a friend referral program?
- How can I participate in research studies on Evidation?
- How do I change my password?
- How do I update my email address?
- How do I edit my notification settings?
Points/Rewards
- How do I earn points on Evidation?
- Can my Evidation points expire?
- How do I redeem my points?
- What type of rewards can I redeem my points for?
- After I redeem my points, how long does it take to receive the email where I choose my reward?
- I chose my reward with Tremendous. Now what?
- It's been more than 7 days, why haven't I received my reward?
- Are there any restrictions for redeeming points?
- I'm under 18. Can I still redeem my reward?
- I don't live in the United States. Can I still redeem my reward?
- How can I donate my reward to charity?
- I don't see the charity I want to donate to listed, can I donate to a charity that’s not on this list?
Data Syncing
- How do I sync my data?
- How long does it take to sync my data?
- I don't see my health/fitness app as an option. Can I still connect it and earn points?
Fitbit
- How do I connect a Fitbit with Evidation?
- How do I ensure my Fitbit activity syncs with Evidation?
- Why is my Fitbit activity missing?
Apple Health
- How do I use an Apple Watch with Evidation?
- How do I ensure my Apple Watch activity syncs with Evidation?
- Why is my Apple Health activity missing?
- Will I get points for my external apps synced to Apple Health?
Samsung
- How do I connect a Samsung watch with Evidation?
- How do I ensure my Samsung activity syncs with Evidation?
- Why is my Samsung Health activity missing?
Garmin
- How do I connect the Garmin app with Evidation?
- How do I ensure my Garmin activity syncs with Evidation?
- Why is my Garmin activity missing?
Programs
- What are programs on Evidation?
- How do I unenroll from a program?
- I clicked “No” when asked to join a program, but now I want to participate. How do I join?
- Do I earn points for participating in a program on Evidation?
- I clicked away before accepting the terms of a program and now I don’t see the offer. What do I do?
Privacy
- How does Evidation keep my data safe?
- Does Evidation share or sell my personal information?
- How do I download my data?
- How do I delete my data?
- Security
Product Bugs
Contact Support
*Use of Tremendous to redeem your rewards will be subject Tremendous’ Privacy Notice and Terms and Conditions.